SU
Customer Support Executive (CSE)
SURAT INFOTECH · Surat
Pay₹20,000–35,000a month, as listed
WhereSuratGujarat
TypeFull time
Posted29 Oct7 days ago, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
No vehicle or licence needed
Skills they list18 named
Live chatInbound salesCustomer relationship buildingEmail communicationInbound customer enquiry call handlingPhone communicationClient enquiry handlingInbound voiceLead conversionWorkload prioritisationLead nurturingTask prioritisationClient servicesCustomer relationship managementJewelry salesClient communication skillsSales follow-upClient interaction via phone calls
About this job
Handle all incoming and existing leads, including pending leads, failed leads, cart recovery, diamond searches, and CFW requests.
Communicate with customers through email, live chat, phone calls, and WhatsApp.
Manage leads during gap hours, giving priority to custom jewellery inquiries.
Assist customers throughout their buying journey and provide excellent customer support.
Ensure prompt responses, effective follow-ups, and high conversion rates.
Manage pending tasks handed over from the night shift.
Handle all lead-related activities and maintain regular follow-ups.
Ensure smooth and consistent communication with customers.
- Pay
- ₹20,000.00 - ₹35,000.00 per month
- Work Location
- In person
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