Customer Support Executive (CSE)

RecurPost Inc. · Surat

Pay₹25,000a month, as listed

WhereSuratGujarat

TypeFull time

Posted3 Nov6 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

Day work

No vehicle or licence needed

Skills they list39 named

Live chatCustomer follow-upsAfter-sales product trainingTechnical troubleshootingCustomer records maintenanceCustomer communicationCustomer complaint handlingAfter-sales serviceCustomer relationship buildingClient onboardingEmail communicationBasic service issue troubleshootingSupport ticket trackingAssistance experience in the technology industryWriting skillsClient enquiry handlingCorrespondence draftingEscalation managementInternal team coordination for query resolutionEnglishClient data maintenance in CRMHandling dissatisfied clientsBachelor's degreeClient servicesIT supportProblem identificationCustomer supportCRM system proficiencyBilling issue enquiriesProviding product informationClient communication skillsTechnical support via emailSaaSInternal team coordination for issue resolutionInternal communicationClient educationAccount openingTeam coordinationSystem issue identification

About this job

We’re Hiring! | Customer Support Representative (CSR)

Company: Pro Start Me Technologies Pvt. Ltd. – RecurPost

We are looking for an experienced and customer-focused Customer Support Representative to join our team in Surat.

Job Details

Designation: Customer Support Representative (CSR)
Experience: Minimum 2 Years
Salary: ₹25,000 CTC per month
Location: Majura Gate, Surat, Gujarat
Work Mode: Work From Office (WFO) – No Remote Option
Working Hours: 9:00 AM – 5:30 PM

Required Experience

Candidates must have at least 2 years of experience in any of the following

SaaS Product Customer Support

IT / Software Product Support

Social Media Management Tool Support

Key Responsibilities

Handle customer queries through email, live chat, and support tickets.

Assist customers with product onboarding and account setup.

Troubleshoot technical issues related to social media account connections, scheduling, and publishing.

Guide customers in using product features and functionalities.

Handle customer complaints, billing queries, and refund requests.

Coordinate with technical teams to resolve complex issues.

Maintain proper CRM records and ensure timely follow-ups.

Deliver excellent customer service and maintain customer satisfaction.

Skills Required

Excellent written and verbal English communication.

Strong problem-solving and troubleshooting skills.

Good understanding of social media platforms.

Ability to handle difficult customers professionally.

Experience with SaaS products and customer support tools.

Strong ownership and follow-up skills.

Apply Now!

Interested candidates who meet the above requirements can share their updated resume or contact our HR team.

HR Contact Details

Email: hr@prostart.me
Phone/WhatsApp: +91 93282 37168
Company: Pro Start Me Technologies Pvt. Ltd. – RecurPost

We look forward to welcoming the right talent to our team!

Pay: ₹25,000.00 per month

Benefits

Flexible schedule

Health insurance

Paid sick time

Provident Fund

Education

Bachelor's (Required)

Experience

SaaS: 2 years (Required)
IT support: 2 years (Required)
Customer support: 2 years (Required)

Location

Majura Gate, Surat, Gujarat (Required)

Shift availability

Day Shift (Required)

Work Location: In person

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