US Customer Support & Sales Executive

Vermae Jewels is an online jewellery brand serving customers in the USA. We specialize in fine jewellery, lab-grown diamond jewellery, engagement rings, and customized jewellery designs. We are looking for a confident and professional Customer Support & Sales Executive who can communicate fluently in English and handle our US customers through phone calls, website enquiries, emails, and live chat. Job ResponsibilitiesHandle incoming and outgoing customer calls from the USA. Respond to enquiries received through our website. Communicate with customers through phone, email, WhatsApp, and live chat. Understand customer requirements and recommend suitable jewellery products. Follow up with potential customers and convert enquiries into sales. Assist customers with product information, pricing, customization, and order status. Handle customer questions regarding diamonds, metals, ring sizes, and jewellery designs. Follow up on abandoned carts and pending enquiries. Maintain customer records and update leads in the CRM. Provide professional after-sales support. Required Skills Excellent spoken and written English. Strong communication and convincing skills. Confidence in handling international customers over the phone. Good sales and customer relationship management skills. Basic computer knowledge and email handling. Experience with Shopify, CRM, or e-commerce platforms is an advantage. Jewellery industry experience is preferred but not mandatory. EligibilityFreshers with excellent English communication skills can apply. Candidates with international BPO, US voice process, telesales, or customer support experience are preferred. Must be comfortable working night shifts. Working HoursNight Shift – As per USA customer service timings.