Receptionist

Welcome patients and attendants politely and professionally.

Attend incoming telephone calls and provide appropriate information.

Register new patients and update existing patient details in the HIS/EMR system.

Prepare OPD registration slips and patient files.

Schedule appointments for consultants and doctors.

Coordinate with doctors, nursing staff, billing and other departments.

Guide patients regarding OPD timings, doctor availability and hospital facilities.

Maintain patient registration records accurately.

Ensure proper patient identification during registration.

Inform patients about consultation fees and registration charges.

Coordinate with the billing department for payment-related queries.

Maintain patient confidentiality and privacy.

Handle patient complaints politely and escalate unresolved issues to the concerned authority.

Manage patient queues and ensure smooth patient flow.

Provide accurate information about hospital services and facilities.

Maintain cleanliness and discipline at the reception counter.

Ensure all patient documents are properly maintained.

Follow hospital policies, SOPs and NABH guidelines.

Maintain professional behaviour and effective communication with patients and attendants.

Perform any other duties assigned by the reporting authority.

Pay

₹12,000.00 - ₹25,000.00 per month

Work Location

In person