Team leader-US Tax

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With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.

Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.

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Overall objective of the Role

The primary responsibility will be to take care of day to day work allocation to Tax Filling team interacting with client, Attending Client calls, passing on the Process updates to the team members, Maintaining Weekly reports, Daily reports and interacting with the process manager and the team to improve the process.

Oversee daily administration of tax filings for assigned legal entities including distributions of tax remittances according to tax jurisdiction guidelines. Manage client delivery across Tax filing Shared Services and work to mitigate escalations. Respond to Client and Client Team inquiries.

Respond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty

Would be responsible for the efficient resource and time utilization to achieve process deliverables as per the set SLA’s. He would report into the Process Manager and should support in process supervision

Main Responsibilities

Strategic

Co-ordinating with the Transition team during testing phase

Provide support and guidance for all implementations and go lives

Performs audits, analysis data, reconcile and balance payroll tax results, for all on and off cycle processing’s and adjustment runs

Reviews all variances through investigation and resolution processes, completes root cause analysis as required, and recommends intervention procedures and communicates variances

Analyzes Tax Profiles (including registration processes and POAs)

Completes company/client setups in Tax Systems

Participates in client testing (either new clients or projects)

Analyzes compliance issues

Analyzes internal processes, methods, and procedures to ensure appropriate audit controls are in place and being followed

Communicates regularly with various payroll processing teams to resolve escalation issues and to share lessons learned to optimize service delivery

Build good relationships with all lines of businesses where appropriate

Participates in projects and activities as needed and assigned

Ability to make timely and complex recommendations using technology, accounting theory and methods

Research and resolution of all unexpected errors and or changes in Agency processes.

Identifies and resolves escalations or complex tax filing issues and errors.

Ability to identify and support solution of defects associated with patterns, trends, and root cause analysis.

Communicates effectively with internal partners to problem solve, analyze, and resolve tax filing related issues.

Escalate non-compliance of processes and procedures.

Support internal and external audits.

Support SOP research and documentation.

Support testing and maintenance of tax filing software

Client Handling, Support And Communication

Communicating with Onshore team as per Requirement Handling Conference Calls Monthly / Quarterly Basis

Reports

Report Progress At A Team Level - Keep PM Updated

Responsible For Ensuring Quality Documentation Is Up To Date

Resource Management

Engaging In Periodic Resource Estimation/ Planning

Analysing and Forecasting Attrition(Team Level) - Inform PM As Required

Controlling Attrition / Absenteeism /Responsible For Resource Utilization

Responsible for maintaining and updating team skills matrix & other process documents

Performance Management

Conducting Daily/Weekly Production Feedback Sessions – Providing Feedback On Quality And SLA Issues And Team Targets

Analyzing Team Performance And Identifying Training Needs/ One To One Meetings With Subordinates

Ensuring Process/ Refresher Training Is Conducted As Required

L&D & HR – Interface – Training Nominations RnR nominations – Providing Inputs To PM

Appraisals – Midterm/ Annual – Provide Feedback And Inputs On Team Members To PM

Employee Life Cycle

Trainee Appraisals – Providing Feedback To PM

Coordinating Joining Formalities & Exit Formalities– ID/ Login Creation, etc. For New Team Members, Resignation formalities – Keep PM Update

Tracking Attendance/ Absenteeism Of Team – Inform PM

Pay Roll Interface – Collecting And Distributing Salary Slips/ Cheques Of Team

Ensuring Grievances Are Handled Effectively And Escalating As Required

Responsible For Leave Planning

Conducting One On One Sessions With the Team

Production

Ensuring Production through Optimal Work Allocation And Monitoring)

Resolving Daily Queries And Problems Of Team Members

Creating, Allocating And Tracking Work/ Jobs Using Appropriate S/W As Specified For Process - Inform PM As Required

Responsible For Shift Monitoring And Control

Responsible For Daily Reporting - MOM Etc.

Collecting Team Metrics

Analysis Of Errors/ Issues And Creation Of Root Cause Analysis Documents

Responsible For Timely Escalation Of Issues/ Problems That Require Attention Of PM Or Clients

Ensuring Issue Resolution

Providing Feedback On Quality Issues

Ensuring Continuous Improvement Of Team Metrics

Raising Calls And Coordinating As And When Required With IT Systems To Ensure Process

Compliance

Ensuring Quality Compliance For All Processes Handled - Following Of Quality Processes Thoroughly - Checklists, Standards Etc.

Ensuring All Process SLAs Are Met

Ensuring ISMS Com