Accounts & Finance Manager - BPO Operations (Client-Facing Role)

Job Title

Accounts & Finance Manager – BPO Client Services

Location

Kakkanad, Kochi

Reports to

Head of Finance / Senior Management

Role Overview

The Accounts & Finance Manager – BPO Operations will be responsible for end-to-end financial management and accounting for a portfolio of international clients, primarily serving organizations in KSA, Bahrain, Oman, UAE, Qatar, Kuwait, China, and other regions. This role ensures the seamless delivery of Finance and Accounts services as per each client’s requirements, legal frameworks, and best practices.

Key Responsibilities

Act as the key accounts & finance point of contact for assigned BPO clients across countries.

Oversee and manage all aspects of end-to-end client finance operations, including accounts payable/receivable, general ledger, reconciliations, invoice processing, payroll accounting, taxation, and statutory compliance.

Ensure timely and accurate preparation and submission of financial reports, client MIS, budgets, forecasts, variance analyses, and management accounts tailored to each client.

Coordinate and facilitate external audits and ensure audit readiness for client portfolios; respond to client and auditor queries promptly.

Stay up to date with regulatory/tax changes in key client markets (KSA, Bahrain, Oman, UAE, Qatar, Kuwait, China, etc.) and ensure full compliance for each account.

Implement, document, and refine accounting policies, financial controls, and procedures for client operations as per international standards and local regulations.

Handle internal controls, risk management, fraud prevention, and cash management for client entities.

Liaise with client leadership and internal cross-functional teams to ensure smooth delivery and address queries/escalations.

Support clients in financial planning, treasury, funding requirements, and process improvement initiatives.

Oversee digital tools (ERP/finance modules), data integrity, and process automation for efficient workflows.

Manage a team of accountants as required, provide mentorship, and ensure ongoing skills development.

Generate ad hoc financial analyses and reports as requested by the client.

Requirements

Master’s degree in Accounting, Finance, or Commerce (CA/ACCA/CPA/CMA or equivalent preferred).

7+ years of progressive accounting & finance experience, including at least 2 years in a BPO/shared services environment or client-facing role.

Deep knowledge of accounting practices, IFRS/local GAAP, and statutory compliance in GCC markets (KSA, Bahrain, Oman, UAE, Qatar, Kuwait) and working knowledge of China financial regulations.

Experience handling accounts & finance for multiple international clients.

Excellent client communication and stakeholder management skills.

Proficient in accounting ERPs (SAP/Oracle/Tally/QuickBooks or similar) and MS Office.

Strong analytical, problem-solving, and time management abilities.

High attention to detail, ethical standards, and data accuracy.

Flexibility to collaborate across different time zones as necessary.

Pay

Up to ₹60,000.00 per month

Benefits

Flexible schedule

Work Location

In person