Call Quality Analyst

Position: Call Quality Analyst (BPO) Salary: ₹16,000 – ₹18,000 per month Job Description: We are looking for a detail-oriented and dedicated Call Quality Analyst for our BPO process. The candidate will be responsible for monitoring customer calls, evaluating agent performance, and ensuring quality standards are maintained. Key Responsibilities Monitor and evaluate customer service calls. Review calls to ensure agents follow company guidelines and quality standards. Identify communication gaps and areas for improvement. Provide feedback to agents to improve call quality. Prepare daily and weekly quality reports. Ensure proper call handling, customer satisfaction, and process compliance. Coordinate with team leaders and management. Required Skills Good communication and listening skills. Basic knowledge of MS Excel and computer operations. Attention to detail and analytical skills. Ability to identify errors and provide constructive feedback. BPO or call centre experience preferred. Freshers can also apply. Job Role: Call Quality Analyst Industry: BPO / Call Centre Shift Timing: 3:00 PM to 12:00 AM Salary Range: ₹16,000 – ₹18000 per month Working Days:Monday to Saturday Interested candidates can apply by sharing cv to hr.recruiter6@telemindsinfotech.com OR Contact HR Priyadarshini @9123761574