Customer Relations Executive – Textile Showroom

HP Singh Agencies Private Limited · Delhi

Pay₹20,000–25,000a month, as listed

WhereDelhi

TypeContract

Posted6 Nov2 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Day work

No vehicle or licence needed

Skills they list53 named

Customer records maintenanceWalk-in client managementComputer operationCustomer complaint handlingCollaboration with salesCustomer relationship buildingInbound customer enquiry call handlingCustomer needs analysisRetail environment experienceCoordination with sales teamsPhone communicationDigital register maintenanceVisitor log maintenanceCustomer serviceCustomer appointment bookingData entry in ExcelComputer literacyGreeting customersClient enquiry handlingInbound voiceInternal team coordination for query resolutionSales administrationCross-departmental liaisonEnglishBack office processingFront-of-house coordinationClient needs assessmentLocal languageHandling dissatisfied clientsVisitor check-inBusiness etiquetteBachelor's degreeHospitality industry experienceClient servicesRetail shop experienceRespectful communicationData entryCustomer supportRecords creationCRM system proficiencyProductivity softwareClean workspace maintenanceHindiClient communication skillsProfessional phone etiquetteEscalation handlingCommunication skillsVisitor managementClient liaisonOffice phone managementReception managementFront office managementCustomer data entry

About this job

Job Title: Customer Relations Executive – Textile Showroom
Salary: ₹20,000 – ₹25,000 per month
Job Type: Full-time
Location: Nehru place

About HP Singh

HP Singh is an established textile company serving both business and retail customers. Our showroom welcomes buyers, retailers, designers and walk-in customers every day. We are looking for a polished, friendly person to be the first face of our brand.

Job Summary

As our Customer Relations Executive (Showroom Concierge), you will welcome every visitor, understand what they need and guide them to the right person or section. You will make sure every customer has a smooth, professional and memorable experience.

Key Responsibilities

Greet and welcome customers and visitors warmly at the showroom

Understand customer requirements and direct them to the right sales team member or section

Handle walk-in and phone enquiries about products, fabrics and availability

Manage visitor records, appointments and follow-ups, especially for bulk and B2B buyers

Coordinate with the sales team, accounts and warehouse for customer requests and order status

Offer water or tea and make sure visitors are comfortable

Keep the reception and customer waiting area clean, neat and well presented

Handle customer feedback and complaints politely and escalate when needed

Maintain basic records in Excel or the company system

Requirements

Graduate preferred (any stream)

1-3 years of experience in front desk, reception, retail, hospitality or customer service (freshers with excellent communication skills can apply)

Good communication in Hindi and basic English

Well-groomed, confident, courteous and customer-friendly

Basic computer knowledge (MS Office, WhatsApp, data entry)

Ability to stay calm and professional with different types of customers

Good to Have

Experience in a textile, fashion, garment or showroom environment

Knowledge of CRM or billing software

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits

Provident Fund

Work Location: In person

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