Customer Relations & Admin Executive

Job Title

Customer Relations & Admin Executive

Job Type

Full-Time

Experience

Freshers and Experienced Candidates

Qualification

Any Graduate

Salary

15,000 & Above

Joining

Immediate Joiners Preferred

Job Description

We are looking for a responsible, well-organized and customer-focused Customer Relations & Admin Executive to handle showroom customer interactions, customer follow-ups, brand service coordination and daily administrative activities.

The candidate should have good communication skills in English and Malayalam, basic computer knowledge and the ability to coordinate effectively with customers and internal departments.

Key Responsibilities

Attend customer calls, enquiries and WhatsApp messages.

Welcome and assist customers visiting the showroom.

Coordinate with sales executives regarding customer enquiries.

Follow up with customers regarding quotations, orders and deliveries.

Maintain customer enquiry records and follow-up databases.

Register and track brand-wise customer complaints, coordinate with respective brand service teams, and arrange and follow up on product installation support.

Handle customer concerns and coordinate with relevant departments for timely resolution.

Manage front-office and reception activities.

Maintain office files, registers and administrative records.

Prepare daily reports and update customer databases.

Coordinate with HR, Accounts, Sales and other departments.

Assist management with administrative activities and official correspondence.

Maintain professional communication, discipline and confidentiality.

Requirements & Qualifications

Graduation or equivalent qualification.

Freshers and experienced candidates are welcome to apply.

Good communication skills in English and Malayalam.

Basic knowledge of MS Office and Microsoft Excel.

Good interpersonal, organizational and coordination skills.

Customer service-oriented attitude.

Ability to multitask and manage responsibilities efficiently.

Professional attitude and willingness to learn.

How to Apply

Interested candidates can apply directly through Indeed by submitting their updated resume. Shortlisted candidates will be contacted for an interview.

Pay

From ₹15,000.00 per month

Benefits

Paid sick time

Work Location

In person