Customer Relationship Executive (CRE)

We are seeking a proactive and customer-focused Customer Relationship Executive to manage and enhance our relationships with clients. The ideal candidate will act as a liaison between the company and its customers, ensuring client satisfaction, resolving issues, and identifying opportunities to enhance the customer experience.

Qualification

Plus Two or Above

Experience

Minimum 1 Year Experience in same field (Automobile Industry)

Key Responsibilities

Build and maintain strong, long-lasting relationships with customers.

Address customer concerns and complaints professionally and efficiently.

Serve as the lead point of contact for all customer account management matters.

Ensure the timely and successful delivery of solutions according to customer needs and objectives.

Develop a deep understanding of the company’s products or services to provide accurate information and support.

Identify opportunities to improve the customer experience and drive customer retention.

Collaborate with internal teams (sales, support, product development) to meet client needs.

Provide regular reports on customer interactions, feedback, and potential areas of improvement.

Monitor customer satisfaction and implement necessary improvements or escalations.

Maintain customer records and update CRM systems regularly.

Skills

Clear verbal and written communication

Active listening

Persuasive speaking

Empathy and patience

Conflict resolution

Service-focused mindset

Ability to build and maintain trust

Client needs assessment

Long-term engagement planning

Job Type

Full-time

Pay

₹15,000.00 - ₹20,000.00 per month

Ability to commute/relocate

Nettoor, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education

Higher Secondary(12th Pass) (Preferred)

Experience

Customer relationship management: 1 year (Required)

Work Location

In person