Customer Relationship Executive

Job Description – Customer Relationship Executive (CRE)

Company

Jaipur Watch Company

Position

Customer Relationship Executive (CRE)

Location

Jaipur

Experience

1–3 years

Kindly share your cv at 9829209467

Timings - 1:00 PM TO 9:00 PM

Employment Type

Full-time

About the Role

Jaipur Watch Company is looking for a confident, well-spoken and customer-focused Customer Relationship Executive (CRE) to join our team.

The candidate will be responsible for direct calling, customer follow-ups, relationship management, lead conversion, and maintaining strong customer engagement.

Key Responsibilities

• Make direct outbound calls to existing and prospective customers.
• Follow up with customers through calls and WhatsApp regarding enquiries, products and purchases.
• Handle customer queries and provide accurate information about products, offers and services.
• Maintain regular follow-ups with leads and ensure timely conversion.
• Build and maintain strong relationships with customers.
• Maintain customer databases and update call/follow-up records.
• Coordinate with the sales team for customer requirements and order-related queries.
• Invite and engage customers for new launches, events, offers and special collections.
• Ensure a professional and positive customer experience.
• Achieve assigned calling, follow-up and conversion targets.

Candidate Requirements

• Excellent communication skills.
• Pleasant personality and confident approach while speaking with customers.
• Good Hindi and English communication skills.
• Prior experience in telecalling, customer relationship management, retail, luxury retail, hospitality or sales will be preferred.
• Comfortable making a high volume of customer calls and follow-ups.
• Basic computer knowledge and familiarity with Excel/CRM/WhatsApp.
• Strong follow-up and convincing skills.
• Customer-oriented attitude with a professional approach.

Key Skills

Direct Calling \| Customer Relationship Management \| Lead Follow-up \| Telecalling \| Sales Conversion \| Customer Handling \| Communication \| WhatsApp Communication \| CRM

What We Offer

• Competitive salary based on experience and skills.
• Performance-based incentives.
• Opportunity to work with a premium watch and lifestyle brand.
• Professional and growth-oriented work environment.

Interested candidates can share their updated CV for consideration.

Pay

₹15,000.00 - ₹28,000.00 per month

Benefits

• Paid time off

Work Location

In person