Call Center Executive
Job Description – Call Center Executive (US Process – Inbound & Outbound)
- Company
- Sat Kartar Life Limited
- Brand
- Raseva
- Location
- Connaught Place, Delhi
- Department
- Customer Support / Calling
- Experience
- 0–2 Years
- Salary
- Up to ₹25,000 per month
- Openings
- 2
- Working Days
- Monday to Friday
- Shift
- US Shift (Night Shift)
Job Summary
We are looking for enthusiastic and customer-focused Call Center Executives to handle inbound and outbound calls for our US-based wellness brand, Raseva. The ideal candidate should have excellent English communication skills and be comfortable working in US time zones.
Key Responsibilities
Handle inbound and outbound customer calls for the US market.
Assist customers with product-related inquiries and provide relevant information.
Understand customer requirements and provide appropriate solutions.
Maintain professional communication and ensure a positive customer experience.
Follow calling scripts, processes, and company guidelines.
Maintain accurate records of customer interactions and follow-ups.
Achieve assigned calling and performance targets.
Required Skills & Qualifications
Excellent verbal communication skills in English.
0–2 years of experience in a US voice process (Inbound/Outbound).
Freshers with strong English communication skills can also apply.
Basic computer knowledge and familiarity with CRM tools.
Good listening, problem-solving, and interpersonal skills.
Comfortable working in US time zones.
Working Hours
- US Time
- 9:00 AM – 6:00 PM PST
- India Time
- 7:30 PM – 4:30 AM IST
- Working Days
- Monday to Friday
- Note
- Candidates must be comfortable working in a night shift aligned with US business hours.
- Pay
- ₹20,000.00 - ₹25,000.00 per month
- Work Location
- In person
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