Team Leader

Job Title: Team Leader (TL)Company: DelhiveryDepartment: Hub / Warehouse OperationsReporting To: Assistant Manager / Operations ManagerExperience: 1–3 Years (Preferred)

Job Summary

The Team Leader is responsible for managing and supervising daily hub operations, leading a team of Process Executives, ensuring timely shipment processing, and achieving operational targets. The role involves workforce management, productivity monitoring, shipment accuracy, and maintaining operational quality as per company standards.

Roles \& Responsibilities

A. Team Management

• Lead, supervise, and guide Process Executives.
• Allocate daily tasks and monitor team performance.
• Manage employee attendance, shift schedules, and workforce planning.
• Train and support new employees.
• Maintain team discipline and employee engagement.

B. Hub Operations Management

• Manage daily inbound and outbound operations.
• Monitor shipment sorting, scanning, segregation, and dispatch activities.
• Ensure shipments are processed within defined SLA/TAT.
• Monitor shipment movement and ensure timely dispatch.
• Ensure proper shipment handling and operational accuracy.

C. Performance \& Productivity

• Achieve daily operational targets and productivity KPIs.
• Monitor individual and team performance.
• Track shipment processing, pending shipments, and dispatch status.
• Prepare daily operational reports.
• Identify performance gaps and implement corrective actions.

D. Quality \& Compliance

• Ensure compliance with company SOPs and safety guidelines.
• Minimize shipment damages, losses, and misrouting.
• Maintain accurate shipment records and documentation.
• Ensure cleanliness and discipline in the assigned work area.

E. Coordination \& Reporting

• Coordinate with Assistant Team Leaders and other departments.
• Resolve day-to-day operational issues.
• Escalate major operational challenges to the Operations Manager.
• Coordinate with transport and delivery teams.
• Support operations during peak seasons.

Eligibility Criteria

• Education: 12th Pass / Diploma / Any Graduate.
• Experience: 1–3 years in logistics, warehouse, courier, or e-commerce operations preferred.
• Experience in team handling is an added advantage.
• Basic knowledge of MS Excel and computer applications.
• Good communication and coordination skills.

Required Skills

• Leadership and team management.
• Strong communication skills.
• Problem-solving and decision-making.
• Time management.
• Operational planning and execution.
• Ability to work under pressure.
• Basic Excel and reporting skills.

Key Performance Indicators (KPIs)

• Daily shipment processing targets.
• On-time dispatch performance.
• Team productivity and attendance.
• Shipment scanning accuracy.
• Reduction in shipment damages and misrouting.
• SLA/TAT achievement.
• Operational quality and SOP compliance.

Pay

₹22,000.00 - ₹23,000.00 per month

Benefits

• Flexible schedule
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location

In person