Senior Customer Service Executive

Job Description – Senior Customer Care Executive

Hiring 3–4 Years Experience

PERSONAL LAPTOP IS MANDATORY

Job Title: Senior Customer Care ExecutiveAge Criteria: 30 to 45 YearsExperience: Minimum 3–4 YearsGender: Male/FemaleDepartment: Customer Relationship / Customer Support

Job Responsibilities

Handle existing and potential clients through phone calls and face-to-face meetings.

Maintain strong relationships with clients and provide excellent customer service.

Understand client requirements and provide suitable solutions.

Follow up with clients regarding pending payments and part-payment collections.

Coordinate with internal teams to resolve customer queries.

Ensure timely communication and maintain professional client relationships.

Manage customer feedback and ensure customer satisfaction.

Maintain proper records of client interactions and payment follow-ups.

Required Skills & Qualifications

Age between 30 and 45 years.

3–4 years of experience in Customer Care / Customer Relationship Management.

Excellent communication and interpersonal skills.

Pleasant personality with a professional attitude.

Confident in handling clients over calls and face-to-face meetings.

Good convincing, negotiation and follow-up skills.

Must have a personal laptop for work.

Basic computer knowledge and MS Office skills.

Salary & Benefits

Attractive salary based on experience.

Additional incentives provided by the company.

Special incentives for successful part-payment collections.

Performance-based growth opportunities.

Candidate Profile

We are looking for a confident, responsible and well-presented Senior Customer Care Executive who can independently handle clients, build strong relationships, conduct face-to-face meetings and support the company in receiving pending and part payments.

Interested candidates can share their updated resume.

Pay

₹20,000.00 - ₹25,000.00 per month

Work Location

In person