Customer Service Representative

Job Title

Client Servicing Executive – Digital Marketing

Department

Digital Marketing

Experience

1–3 Years

Employment Type

Full-Time

Location

Nsp,near Pitampura

Job Overview

We are looking for a proactive, organised, and client-focused Client Servicing Executive to manage client relationships and coordinate digital marketing activities. The candidate will act as the primary point of contact between clients and internal marketing teams, ensuring smooth communication, timely execution of campaigns, and high levels of client satisfaction.

The ideal candidate should have a good understanding of digital marketing, excellent communication skills, and the ability to manage multiple client accounts simultaneously.

Key Responsibilities

Client Relationship Management

Serve as the primary point of contact for assigned clients.

Understand client requirements, business objectives, and marketing expectations.

Build and maintain strong, long-term client relationships.

Handle client queries, feedback, and concerns professionally.

Digital Marketing Coordination

Coordinate with internal teams for SEO, Social Media Marketing, Google Ads, Meta Ads, Content Marketing, and Website Development.

Communicate client briefs and campaign requirements to respective teams.

Ensure timely execution and delivery of marketing activities.

Monitor campaign progress and follow up with teams on deliverables.

Reporting & Performance Tracking

Prepare and share regular campaign performance reports with clients.

Track campaign progress, deliverables, and marketing KPIs.

Coordinate with performance marketing teams to understand campaign results.

Suggest improvements based on campaign performance and client feedback.

Account Management

Manage multiple client accounts and maintain daily communication.

Schedule client meetings and prepare meeting updates.

Maintain records of client discussions, requirements, approvals, and deliverables.

Identify opportunities for upselling and cross-selling digital marketing services.

Internal Team Coordination

Work closely with creative, content, SEO, social media, and performance marketing teams.

Ensure all client requirements are clearly communicated.

Follow up on pending tasks and maintain project timelines.

Ensure quality and timely delivery of client work.

Required Skills & Qualifications

Bachelor's degree in Marketing, Business Administration, Communications, or a related field.

1–3 years of experience in client servicing, account management, or digital marketing.

Basic understanding of SEO, Google Ads, Meta Ads, and Social Media Marketing.

Excellent verbal and written communication skills.

Strong client-handling and relationship-management abilities.

Good coordination, multitasking, and time-management skills.

Proficiency in MS Excel, PowerPoint, Google Sheets, and email communication.

Ability to work under deadlines and manage multiple projects simultaneously.

Preferred Candidate Profile

We are looking for someone who is confident in communicating with clients, understands the basics of digital marketing, takes ownership of responsibilities, and can efficiently coordinate with different teams to ensure successful campaign execution.

If you are passionate about digital marketing, client relationship management, and delivering great customer experiences, we would love to hear from you!

Pay

₹20,000.00 - ₹30,000.00 per month

Benefits

Cell phone reimbursement

Internet reimbursement

Leave encashment

Paid time off

Provident Fund

Work Location

In person