Customer Service Representative

Key Responsibilities

• Handle inbound and outbound calls to assist customers with queries and support needs.
• Manage and respond to customer inquiries via phone, email, and social media channels.
• Conduct follow-ups with logistics partners to ensure timely and accurate order deliveries.
• Make post-purchase feedback calls to improve customer experience and service quality.
• Perform abandoned cart follow-up calls to drive order completion and increase conversions.
• Maintain a polite, professional, and proactive approach in all customer interactions.
• Coordinate with internal teams to resolve customer complaints and ensure satisfaction.
• Maintain accurate records of customer interactions and document feedback and issues.

Other requirements

• 1–2 years of experience in a customer service or telesales role, preferably in e-commerce or fashion retail.
• Excellent verbal communication skills in English and Hindi.
• Strong follow-up and coordination abilities.
• A go-getter with a customer-first mindset and a target-driven approach.
• Ability to remain calm and professional under pressure.

Pay

₹15,000.00 - ₹35,000.00 per month

Work Location

In person