Customer Relationship Executive

We are looking for a friendly, proactive and customer-focused Customer Relations Executive to ensure an excellent guest experience across our hospitality outlets. The candidate will be responsible for handling guest interactions, resolving complaints and building strong customer relationships.

Key Responsibilities

Welcome guests and ensure a pleasant dining experience.

Handle customer queries, feedback and complaints professionally.

Manage guest reservations, enquiries and special requests.

Coordinate with restaurant teams to resolve service-related issues.

Monitor customer satisfaction and collect guest feedback.

Build positive relationships with regular and VIP customers.

Handle online reviews and customer feedback across platforms.

Identify opportunities to improve guest experience and retention.

Maintain records of complaints, feedback and resolutions.

Required Skills

Excellent verbal and written communication.

Strong interpersonal and customer-handling skills.

Problem-solving and conflict-resolution abilities.

Professional attitude and positive personality.

Ability to work in a fast-paced hospitality environment.

Basic knowledge of MS Office and customer management systems.

Preferred Qualifications

Graduate in any discipline.

1–3 years of experience in customer relations, hospitality, hotels or restaurants.

Experience in handling guest complaints and customer engagement.

Pay

₹25,000.00 - ₹32,000.00 per month

Work Location

In person