Telecaller – IVF & Fertility Clinic

Asha IVF & Fertility Clinic, Gurugram is looking for an experienced and confident Telecaller to manage patient enquiries, appointment coordination, follow-ups, and lead handling.

The ideal candidate should have 4–5 years of telecalling/customer handling experience, preferably in the healthcare, hospital, clinic, IVF, fertility, diagnostic, or medical services sector.

Key Responsibilities

Handle incoming and outgoing calls for patient enquiries.

Explain clinic services and guide patients regarding appointments and consultations.

Follow up with prospective patients and leads received through digital campaigns, website, WhatsApp, and other channels.

Schedule and confirm patient appointments.

Maintain regular follow-ups with interested patients in a professional and empathetic manner.

Maintain accurate records of calls, leads, appointments, and follow-up status.

Coordinate with doctors, front desk, and clinic teams for smooth patient communication.

Handle sensitive patient conversations with confidentiality and professionalism.

Work towards enquiry-to-appointment conversion targets.

Candidate Requirements

4–5 years of relevant telecalling experience.

Candidates with experience in healthcare, hospitals, IVF/fertility clinics, diagnostic centres, or medical services will be preferred.

Good communication skills in English and Hindi.

Strong patient-handling and follow-up skills.

Comfortable using CRM, WhatsApp, Excel, and basic computer applications.

Ability to handle multiple enquiries and follow-ups efficiently.

Professional, polite, patient-focused communication style.

Preferred Candidate

Candidates who have previously handled patient enquiries, healthcare leads, appointment booking, or medical/IVF-related telecalling will be given preference.

Pay

₹22,000.00 - ₹35,000.00 per month

Work Location

In person