Customer Support Executive (CSE)

Punon Technologies · Mumbai

Pay₹15,000–25,000a month, as listed

WhereMumbaiMaharashtra

TypeFull time

Posted29 Sep6 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

Walk-in interview

No vehicle or licence needed

Skills they list18 named

Customer feedback collectionTechnical troubleshootingCustomer complaint handlingTechnical support via phoneInbound customer enquiry call handlingBasic service issue troubleshootingPhone communicationClient enquiry handling12th PassClient feedback collectionClient servicesProviding product informationClient communication skillsClient educationClient liaisonDebuggingClient interaction via phone callsSystem issue identification

About this job

Location: Mira Road

Immediate Joiner

Role & responsibilities

Provide technical support to customers via phone.

Diagnose, troubleshoot, and resolve software-related issues in a timely manner.

Updating existing clients on new features and product developments.

Documenting satisfied customer interactions.

Collecting customer feedback and addressing any concerns or complaints.

Ensuring quality service by following organizational protocols.

Job Type: Full-time
Pay: ₹15,000.00 - ₹25,000.00 per month

Education

Higher Secondary(12th Pass) (Preferred)

Work Location: In person

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