Customer Relationship Officer (CRO)

Job Summary

We are looking for a Customer Relations (CR) Executive to manage customer interactions, collect feedback, handle complaints, and coordinate with internal departments to ensure customer satisfaction.

Key Responsibilities

• Make customer follow-up calls and collect feedback regarding sales and service experiences.
• Handle customer complaints, queries, and concerns professionally.
• Coordinate with Sales and Service teams to resolve customer issues promptly.
• Follow up with customers after vehicle delivery and servicing.
• Maintain customer feedback records and complaint registers.
• Ensure timely resolution and closure of customer concerns.
• Escalate unresolved issues to the concerned manager.
• Maintain customer databases and update CRM software regularly.
• Monitor customer satisfaction and support improvement in customer experience.
• Prepare daily and monthly customer feedback and complaint reports.
• Maintain professional communication and build positive customer relationships.

Candidate Requirements

• Graduate in any discipline.
• 1–3 years of experience in customer relations or customer handling, preferably in an automobile dealership.
• Good communication skills in English, Hindi, and Gujarati.
• Strong telephone etiquette and complaint-handling skills.
• Basic knowledge of MS Excel and CRM software.
• Good coordination, follow-up, and problem-solving skills.

Pay

₹15,000.00 - ₹25,000.00 per month

Benefits

• Cell phone reimbursement
• Flexible schedule
• Internet reimbursement
• Provident Fund

Work Location

In person