Customer Relationship Manager (CRM)

Fresio herbals pvt ltd · Surat

Pay₹10,000–22,000a month, as listed

WhereSuratGujarat

TypeFull time

Posted13 Oct11 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Day work

No vehicle or licence needed

Skills they list35 named

Customer follow-upsCustomer records maintenanceCustomer analytics reportsCustomer communicationCustomer complaint handlingCustomer behaviour analysisCollaboration with salesSales reportingCustomer relationship buildingData analysis reportingCoordination with sales teamsSales analysisClient enquiry handlingProviding information to customersPerformance reportingCross-departmental liaisonClient relationship developmentManagement information reporting for salesClient data maintenance in CRMMaster's degreeLead management systemsBachelor's degreeLead nurturingClient servicesMarketing campaign performance trackingCustomer loyaltyClient retention strategyMarketing analyticsCRM system proficiencyCustomer satisfaction improvementCollaboration with the marketing departmentSales follow-upTeam coordinationFunnel analysisCampaign performance reporting

About this job

Key Responsibilities

Manage and maintain the Customer Relationship Management (CRM) system

Develop and execute customer engagement strategies

Handle customer queries, complaints, and feedback efficiently

Analyze customer data to improve retention and loyalty

Coordinate with marketing and sales teams for campaigns and promotions

Monitor customer lifecycle (lead → conversion → retention)

Generate reports on customer behavior, sales trends, and campaign performance

Ensure timely follow-ups with leads and existing customers

Improve customer satisfaction and brand loyalty

Candidate can directly contact on 6351897986

Job Type: Full-time
Pay: ₹10,000.00 - ₹22,000.00 per month
Work Location: In person

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