FL
Customer Service Manager
Flakes Food Ventures Pvt Ltd · Kochi
Pay₹20,000–25,000a month, as listed
WhereKochiKerala
TypeFull time
Posted15 Oct9 days ago, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Day work
No vehicle or licence needed
Skills they list27 named
Customer follow-upsCustomer records maintenanceCustomer communicationCustomer complaint handlingReputation managementInbound customer enquiry call handlingCustomer complaint follow-up verificationOperations coordinationCustomer complaint documentationClient enquiry handlingInbound voiceProviding information to customersInternal team coordination for query resolutionMicrosoft OfficeRecords managementClient follow-upCustomer service through social mediaClient servicesIssue trackingCustomer relationship managementStakeholder reportingCustomer service report generationBrand reputationManagement reportingInternal team coordination for issue resolutionTeam coordinationOnline reputation management expertise
About this job
Key Responsibilities
Customer Support: Handle all customer enquiries received through the dedicated support number, providing prompt and professional assistance.
- Online Reputation Management
- Monitor and respond to Google Reviews and social media enquiries, feedback, and complaints.
- Outlet Coordination
- Direct customers to the nearest or most suitable outlet and coordinate with outlet teams to address their requirements.
- Complaint Management
- Track customer complaints, coordinate resolutions, and ensure timely follow-up and closure.
- Reporting
- Maintain records of customer interactions, feedback, and complaints, and share periodic reports with management.
How to Apply
Interested candidates can share their updated CV to 85890 38787 .
- Pay
- ₹20,000.00 - ₹25,000.00 per month
- Work Location
- In person
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