SH
Front Desk Receptionist
Shadow Regency · Kochi
Pay₹15,000–18,000a month, as listed
WhereKochiKerala
TypeFull time
Posted18 Oct7 days ago, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
No vehicle or licence needed
Skills they list33 named
Guest check-in and check-outHotel bookingCustomer records maintenanceRecord-keepingCustomer complaint handlingHotel and accommodation payment processingSales reportingIndividual booking creationInbound customer enquiry call handlingSales transaction processingDigital register maintenancePayment processingCustomer serviceClient enquiry handlingIn-person customer serviceHotel and accommodation guest check-inInbound voiceProcessing cash transactionsOccupancy reportingAccurate transaction records managementClient invoicingPayment collectionHousekeeping coordinationDaily operations report preparationBachelor's degreeDiplomaBillingHotel experienceOffice phone managementInvoice creationReception managementFront office managementReservation management
About this job
- Handle guest check-in and check-out procedures.
- Manage room reservations, phone calls, and WhatsApp enquiries.
- Handle online bookings through MakeMyTrip, Goibibo, and other booking platforms.
- Prepare guest bills, collect payments, and maintain accurate cash records.
- Coordinate with housekeeping regarding room availability and cleaning status.
- Maintain guest registers, booking records, and room status updates.
- Handle guest enquiries and complaints professionally.
- Prepare daily occupancy, sales, and reception closing reports.
- Complete shift handovers and maintain accurate records.
- Follow hotel policies and maintain professional front-office standards.
- Pay
- ₹15,000.00 - ₹18,000.00 per month
Benefits
Food provided
- Work Location
- In person
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