Front Desk Receptionist

Company

Cocostay Hospitality Pvt. Ltd.

Website

www.cocostay.in

Job Description

Cocostay is looking for a responsible and customer-focused Front Desk Receptionist / Property Associate to manage daily hotel operations, guest relations, and front desk activities. The ideal candidate should have good communication skills, a strong sense of ownership, and a passion for hospitality and customer service.

Key Responsibilities

• Manage day-to-day hotel operations and front desk activities.
• Handle guest check-ins, check-outs, reservations, and enquiries as a Front Desk Receptionist.
• Maintain excellent guest relations and deliver high-quality customer service.
• Ensure rooms, dormitories, and common areas are clean and guest-ready.
• Conduct regular property inspections and coordinate maintenance requirements.
• Coordinate with housekeeping teams, maintenance staff, and external vendors.
• Monitor bookings, occupancy levels, room availability, and reservations.
• Maintain inventory of linen, beverages, toiletries, and other operational supplies.
• Prepare daily hotel operations reports and maintain accurate records.
• Handle guest complaints professionally and ensure prompt resolution.
• Support sales, direct bookings, and occupancy improvement initiatives.
• Follow Cocostay's standard operating procedures (SOPs) and hospitality service standards.

Requirements

• Good communication and customer-handling skills.
• Strong ownership, problem-solving ability, and a positive attitude.
• Basic computer knowledge and record-keeping skills.
• Previous experience in hotel operations, guest relations, or customer service is an advantage.
• Freshers with good communication skills are welcome to apply.
• Willingness to work flexible shifts.

Why Join Cocostay?

• Opportunity to grow with an expanding hospitality brand.
• Hands-on experience in hotel operations, guest relations, and customer service.
• Opportunity to develop hospitality management and operational skills.

Apply Now

Interested candidates can apply with their updated CV/resume.

Learn more

https://www.cocostay.in

Pay

₹13,000.00 - ₹17,000.00 per month

Benefits

• Flexible schedule
• Internet reimbursement
• Paid time off

Application Question(s)

• Are you willing to stay at the property?

Work Location

In person