Call Center Trainer – Life Insurance

Global Edge Elite · Noida

Pay₹26,000–32,000a month, as listed

WhereNoidaUttar Pradesh

TypeFull time

Posted23 Oct9 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

Day work

No vehicle or licence needed

Skills they list26 named

Staff performance monitoringSales objection handlingGroup training session facilitationTeam member evaluationPerformance coachingTeaching salesSpreadsheetsCurriculum developmentJob-specific skills trainingCollaboration with business operationsSkills assessmentBachelor's degreeTraining needs analysisCall quality auditingSales coachingSales training deliveryHuman resourcesInstructor-led trainingFinancial regulatory complianceProductivity softwareLMSTraining & developmentCommunication skillsTeam coordinationComplianceCross-functional communication

About this job

Call Center Trainer – Life Insurance

Experience: 2–5 years
Industry: Life Insurance / BPO / Call Center

Job Responsibilities

Train new and existing agents on life insurance products, processes, and sales techniques.

Provide training on customer handling, objection handling, and sales conversion.

Ensure compliance with IRDAI guidelines and company policies.

Conduct assessments, call quality reviews, and refresher training.

Monitor agent performance and identify training needs.

Coordinate with Operations and Quality teams to improve productivity and sales performance.

Requirements

Graduate in any discipline.

Experience in call center training, preferably in life insurance.

Strong knowledge of life insurance products and telesales processes.

Excellent communication, presentation, and coaching skills.

Good knowledge of MS Excel and PowerPoint.

Pay: ₹26,000.00 - ₹32,000.00 per month
Work Location: In person

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