Customer Relations Officer

MEDCITY INTERNATIONAL ACADEMY

Job Title

Customer Relations Officer

Salary Range

₹20,000 – ₹50,000 per month, depending on experience, qualifications, and role.

Employment Type

Full-time

Work Location

All Kerala.

About Medcity International Academy

Medcity International Academy is a career-focused education and training institute that helps students, nurses, and healthcare professionals pursue global career opportunities. The academy offers training in German, IELTS, OET, PTE, NCLEX-RN, healthcare licensing examinations, and study abroad guidance.

Medcity International Academy has multiple branches across Kerala and Karnataka, including Trivandrum, Kollam, Mavelikkara, Thiruvalla (Chandrima and KSRTC), Kottayam, Kanjikuzhi (Kottayam), Pala, Thodupuzha, Kattappana, Kochi, Muvattupuzha, Kothamangalam, Thrissur, Kozhikode (Calicut), Kannur, and Mangalore.

Key Responsibilities

Manage student and customer enquiries regarding courses, admissions, and training programmes.

Build and maintain positive relationships with students, parents, and prospective customers.

Follow up on enquiries, support admissions, and ensure a smooth customer experience.

Address customer concerns and resolve complaints professionally.

Coordinate with academic, admissions, and marketing teams to improve service quality.

Maintain customer databases, enquiry records, and follow-up reports.

Support student satisfaction, retention, and branch performance.

Qualifications and Requirements

Bachelor's degree in Business Administration, Management, or a related field preferred.

Experience in customer relations, customer service, sales, admissions, or educational counselling is an advantage.

Excellent communication, interpersonal, and negotiation skills.

Strong customer-handling, problem-solving, and organisational abilities.

Ability to work towards targets and collaborate with different teams.

Leadership and team management experience preferred for the managerial role.

Benefits

Flexible schedule

Provident Fund

Pay

₹20,000.00 - ₹50,000.00 per month

Work Location

In person