Customer Relations Executive

Responsibilities

Open Pending Calls

Work on open pending calls on a daily basis.

Follow up with corresponding ASPs for call closure in the field as well as in the system.

Spare Pending

Work on spare pending cases on a daily basis.

Follow up with corresponding ASPs to order the same in the system.

Cancelled Calls Verification

Audit cancelled calls by calling customers to avoid fake closure by ASPs.

Front Office Duty

Greet and welcome the visitors and direct them to the appropriate person and office.

Monitor and maintain visitor logbook.

Collect Proof of Delivery (POD) from delivery personnel and ensure accurate documentation.

Ensure reception area is tidy and presentable, with all necessary stationery and material

Incoming Calls

Attend to and call back incoming calls received on the toll-free number.

Product Enquiry

Generate leads and handle product enquiries.

• ASP – Authorized Service Partner

Job Type

Full-time

Pay

₹15,000.00 - ₹18,000.00 per month

Education

Bachelor's (Preferred)

Experience

Customer service

1 year (Preferred)

Work Location

In person